Support
How can we help?
Most questions are answered below. Can't find yours? Send us an email and a real person will reply.
Contact
Email crenoprojecten@outlook.com. Something not working? Tell us your iPhone model, your iOS version and your version of Pakje, which you'll find at the bottom of Settings.
Getting started
How do I start?
The first time you open Pakje, choose the occasions you buy gifts for: Sinterklaas, Christmas and birthdays. Then add your first person. Budgets and occasions can be changed later.
Can I look around first?
Yes. After the introduction, tap the gear and then View example. You'll see an example list with every feature, including Pro. Whatever you change there disappears when you tap Close example. Your own list stays untouched.
Is Pakje a wish list?
No. Pakje is your list as the giver: who, what, how much, and what you've already bought. Nobody else sees it.
Gifts and budgets
How do I add a gift?
Tap Add gift, or the Gift for button on someone's page. Enter what it is and, if you like, the price. A link, photo, shop, note and where you've hidden it are under More options.
How do I set a budget?
Tap the budget on someone's page to change it for that occasion. Want to give everyone the same? On a gift, tap the occasion and turn on Same budget for everyone there. A budget set for one person always comes first.
How does Fairly shared work?
As soon as at least two people count, the Overview shows a bar for each of them with what you've spent. Pakje tells you whether it's even or who's falling behind. Children count by default. For anyone else, tap the pencil on their page and turn on Counts in ‘Fairly shared’ under More options.
How do I change a gift's status?
Tap the status to move it along: idea, bought, wrapped, given. Swiping right does the same. Press and hold the status to pick another one, including a step back.
I deleted a gift by mistake
Tap Undo straight away. Longer ago? In Settings, go to Back up or restore and tap a date under Automatic backups. Note that this replaces your whole list with that copy, including anything you changed since.
Ideas from online shops
How do I save an idea from an online shop?
In Safari or a shopping app, tap the share button and choose Pakje. Choose who it's for. If you pick no one, Choose later stays selected and the idea goes to the inbox under Ideas.
Can I paste a link too?
Yes. Under Ideas, the paste button turns the link on your clipboard into an idea. For a gift, paste a link under More options. If the title is still empty, Pakje fetches the title and an image from that page.
Occasions and reminders
How do I get a reminder?
In Settings, open Reminders and switch on Reminders on first. Then choose how many days before (14, 7, 3 or 1, with 14 and 3 by default), the time and whether birthdays are included. The Overview also asks once, as soon as you have a gift.
Can I add an occasion of my own?
Yes. Choose New occasion when you pick an occasion, or in Settings under Occasions. Give it a name, an emoji and a date. An occasion of your own happens once. Occasions is also where you choose which occasions are on.
What happens after Sinterklaas or Christmas?
Pakje asks you to wrap up the occasion. You see what you gave and spent, and decide what happens to ideas and to gifts that are bought but not yet given: on to the next occasion, to Ideas, or gone. For Sinterklaas and Christmas you also choose whether budgets carry over to next year. If you do nothing, Pakje wraps up by itself after 45 days, without deleting anything. What you gave stays saved. The yearly archive is part of Pakje Pro.
Privacy and backups
How do I keep it secret from the kids?
Turn on Hide mode in Settings. The eye button at the top then hides gift titles, prices, photos and statuses, in the Still to buy widget too. Budgets and totals stay visible. Press and hold a gift to peek. With Lock with Face ID, Pakje locks as soon as you leave the app.
How do I back up my list?
When you leave Pakje, it keeps a copy on your phone, at most one a day. The last 7 are kept, without photos. In Settings, under Back up or restore, you can also export a backup as a file yourself, photos included. Restore backup puts such a file on a new phone. It replaces everything already there.
What does Pakje measure?
Nothing. Pakje sends no statistics and has no account or server of its own. Your list stays on your phone. There's more in the privacy policy.
Pakje Pro
What's free and what's in Pro?
Pakje is free for up to 3 people, with budgets, status, Fairly shared, ideas, reminders, Face ID, hide mode and backups. Pakje Pro adds unlimited people, Sinterklaas and Christmas in one budget, the yearly archive and the widgets. Pro is €7.99 forever or €3.99 a year.
How do I cancel my yearly subscription?
In Settings, under Manage subscription, or in the App Store under your subscriptions. Your people and gifts stay just where they are.
I bought Pro, but I don't see it
In Settings or on the paywall, tap Restore purchase. Use the same Apple Account you bought it with.